Terms of Service & Privacy Policy

Terms of Service

Important — Please read carefully

These Terms of Service (these "Terms") govern subscription to and use of SearchX's Services. If you register for a free version of SearchX's Services, the applicable provisions of these Terms will also govern that free version. By accessing or using SearchX's Websites and Services, you accept or agree to these Terms.

If you are entering into or accepting these Terms on behalf of a legal entity, you represent and warrant that you have the right, authority and capacity to bind such entity and its affiliates to these Terms, in which case, the term "Subscriber" shall refer to such entity and its affiliates.

If you do not have such authority, or if you do not agree to be bound by all of the provisions of these Terms, do not access or use SearchX's Services.

1. Agreement

These Terms of Service (these "Terms") are made by and between the party on whose behalf they are accepted ("Subscriber") and CommerceX PC ("SearchX" or "we/us/our") and are effective as of the date they are accepted by Subscriber.

SearchX Legal Entity: For all customers: CommerceX PC, Naxou 12, Chalandri, Attica, Greece

The complete subscription agreement including these Terms (the "Agreement") is made for the purpose of granting Subscriber a limited subscription to use SearchX's AI-powered e-commerce search platform, integration services, and other services (the "Services").

2. Free Services and Trial Versions

2.1 Free Trial Access

SearchX may offer free trial or evaluation versions of the Services ("Free Services") from time to time. If Subscriber registers at SearchX's websites for Free Services, SearchX will make such Free Services available to Subscriber free of charge until the earlier of (a) the start date of any paid subscription for a paid version of such Free Services, if applicable, or (b) termination of the Free Services by SearchX at its sole discretion.

Additional terms and conditions may appear on the registration website for a Free Service and any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

2.2 Disclaimers for Free Services

All Free Services are provided "as is" and "as available" without any warranty of any kind. Free Services may be suspended, terminated, modified, or discontinued (in whole or in part) at any time and for any reason (or no reason).

SearchX disclaims all obligation and liability under the Agreement for any harm or damage arising out of or in connection with a Free Service, including any obligation or liability with respect to Subscriber Data. Any configurations or Subscriber Data entered into a Free Service, and any customizations made to a Free Service by or for Subscriber, may be permanently lost if the Free Service is suspended, terminated, or discontinued.

3. SearchX's Obligations

3.1 Services Delivery

SearchX will make the Services available to Subscriber according to one or more online or written ordering documents (each a "Service Order"). The Agreement includes each Service Order incorporating the Agreement.

3.2 Legal Compliance

SearchX will comply with all laws and governmental regulations applicable to the provision of the Services to Subscriber, including GDPR, Greek data protection laws, and applicable e-commerce regulations.

3.3 Personnel Responsibility

SearchX will be responsible for the performance of its personnel (including employees and contractors) and their compliance with the Agreement.

3.4 Documentation

SearchX will make online documentation available at https://admin.searchxengine.ai/support-center (the "Documentation") that describe:

• SearchX software made accessible as part of the Services
• Usage guides for the Services
• Integration specifications and API documentation

3.5 Subscriber Data Management

SearchX will store, process, transmit and disclose electronic data and configurations submitted to the Services at the direction of or on behalf of Subscriber ("Subscriber Data") according to the Agreement and the Documentation.

3.6 Usage Data and Analytics

SearchX may collect Service logs, data and learnings regarding Subscriber's (including its end users') interaction with the Services ("Usage Data"), and use it to:

• Improve and support the Services and any future SearchX products and services
• Generate and publish industry trends reports and e-commerce insights

Restrictions: SearchX may not disclose Usage Data to any third party unless the Usage Data has been aggregated or anonymized in a manner that does not identify, and cannot be reasonably associated with, the contents of any Subscriber Data or Subscriber, its end users, or their customers.

3.7 Security Measures

SearchX will maintain administrative, physical, and technical safeguards for the security and integrity of the Services ("Security Measures") consistent with industry standard practices.

The Services will not transmit code, files, scripts, agents, or programs intended to do harm, including viruses, worms, time bombs, and Trojan horses ("Malicious Code").

3.8 Data Protection

To the extent SearchX processes any personal data contained in Subscriber Data on behalf of Subscriber, the parties will comply with the applicable Data Processing Addendum (DPA), available at /en/dpa, and the parties agree to comply with GDPR, CCPA, and other applicable data protection laws.

3.9 Service Level Agreement

SearchX commits to maintaining a monthly uptime percentage of at least 99.5% for the Services ("Uptime Commitment"), measured as the total number of minutes in a calendar month minus the number of minutes of Downtime, divided by the total number of minutes in that calendar month.

"Downtime" means any period during which the Services are materially unavailable to Subscriber, excluding scheduled maintenance windows (communicated at least 48 hours in advance) and any unavailability caused by circumstances described in the SLA Exclusions set forth in Section 11.1.

If SearchX fails to meet the Uptime Commitment in any calendar month, Subscriber shall be entitled to a service credit equal to:

• 5% of monthly fees for uptime between 99.0% and 99.49%
• 10% of monthly fees for uptime between 95.0% and 98.99%
• 25% of monthly fees for uptime below 95.0%

Service credits must be requested within thirty (30) days of the end of the affected month and will be applied against future invoices. Service credits shall not exceed 25% of the monthly fees for the affected month and are Subscriber's sole and exclusive remedy for failure to meet the Uptime Commitment, unless otherwise specified in the applicable Service Order.

3.10 Post-Termination Data Handling

Upon expiration or termination of the Agreement for any reason, SearchX will make Subscriber Data available for export in a standard machine-readable format for a period of thirty (30) days following the effective date of termination ("Data Retrieval Period"). SearchX will provide reasonable assistance to facilitate data export upon request.

After the Data Retrieval Period, SearchX will delete all Subscriber Data from its systems within sixty (60) days, except where retention is required by applicable law or regulation. Upon Subscriber's written request, SearchX will provide written confirmation of deletion.

4. Subscriber's Obligations

4.1 Subscriber Data Responsibility

As between SearchX and Subscriber, Subscriber is responsible for Subscriber Data and the provision of Subscriber Data to the Services according to the Agreement. Subscriber warrants that it has all necessary rights and permissions to provide this data.

4.2 Personnel and Performance

Subscriber will be responsible for the performance of its personnel (including employees and contractors) in compliance with the Agreement. Subscriber enters into the Agreement on behalf of its affiliates that make use of the Services.

4.3 Third-Party Services Integration

Subscriber may choose to use services not provided by SearchX ("Non-SearchX Services") with the Services and in doing so grants SearchX permission to interoperate with the Non-SearchX Services as directed by Subscriber or the Non-SearchX Services.

Unless specified in a Service Order:

• SearchX does not warrant or support Non-SearchX Services
• Subscriber assumes all responsibility for the Non-SearchX Services and any disclosure, modification or deletion of Subscriber Data by the Non-SearchX Services
• SearchX shall have no liability for, and Subscriber is not relieved of any obligations under the Agreement due to any unavailability of the Non-SearchX Services

4.4 Third Party Reports and Copyright Claims

As an intermediary, SearchX may receive notices from third parties ("Reporters") regarding Subscriber Data or Subscriber's use of the Services ("Reports"). SearchX will forward all Reports to Subscriber within 48 hours of receipt.

Upon receipt of a Report, Subscriber will:

• Acknowledge receipt of such Report to SearchX within two (2) business days of receipt
• Address the Report promptly with the Reporter
• Inform the Reporter that Subscriber (and not SearchX) is the appropriate party to address the matter

SearchX may provide Subscriber's applicable email address to a Reporter inquiring about Subscriber Data or Subscriber's use of the Services.

4.5 Core Responsibilities

Subscriber shall:

(a) Compliance & Acceptable Use

• Comply with the SearchX Acceptable Use Policy
• Use the Services in accordance with the Agreement and Documentation
• Not violate any applicable laws, regulations, or third-party rights

(b) Security & Access

• Use commercially reasonable efforts to prevent unauthorized access to the Services
• Promptly notify SearchX of any unauthorized access or use of the Services
• Maintain confidentiality of login credentials
• Not permit direct or indirect access to the Services that circumvents usage or capacity limits

(c) Prohibited Activities — Data & Content

• Not use the Services to store, transmit or display Subscriber Data for fraudulent purposes
• Not use the Services to store, transmit or display Malicious Code
• Not store, transmit or display content that violates third-party intellectual property rights
• Not make the Services available to, or use the Services for the benefit of, anyone other than Subscriber's own personnel or authorized end users

(d) Prohibited Activities — Technical

• Not interfere with or disrupt the integrity or performance of the Services or any third-party technology contained therein
• Not attempt to gain unauthorized access to SearchX's datacenters, systems or networks
• Not access the Services to develop competitive products or services
• Not reverse engineer, decompile, translate, disassemble or otherwise attempt to extract source code (except as permitted by applicable law)
• Not alter, remove or obscure any copyright, trademark or other proprietary notices

(e) Resale & Licensing

• Not sell, resell, license, sublicense, distribute, redistribute, rent, or lease the Services except as integrated with Subscriber's own offerings that provide significant additional functionality to its end users
• Not copy, modify or create a derivative work of the Services or any part, feature, function, or user interface thereof

(f) Infrastructure & Compliance

• Obtain and maintain appropriate equipment and ancillary services needed to connect to, access or otherwise use the Services
• Obtain and maintain all required consents necessary to permit the processing of Subscriber Data by SearchX
• Comply with all laws and governmental regulations applicable to its use of the Services

4.6 Remedies for Non-Compliance

If Subscriber fails to comply with its obligations under Section 4.5 on two (2) or more occasions during any rolling twelve (12) month period, SearchX may terminate the Agreement immediately for cause.

5. Term and Termination

5.1 Term

These Terms are effective during the term of any Service Order that incorporates the Agreement. The term of a Service Order shall be specified in the Service Order. Service Orders shall renew for successive terms, unless either party gives the other at least thirty (30) days' notice of nonrenewal at the end of the applicable term.

5.2 Termination for Cause

Subscriber or SearchX may terminate the entire Agreement for cause:

• Upon 30 days' written notice to the other of a material breach if the breach remains uncured at the expiration of the notice period, or
• If the other party (i) becomes the subject of a proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors, (ii) goes out of business or (iii) ceases its operations

5.3 Effect of Termination

Upon termination or expiration of the Agreement, Subscriber's access to the Services will cease. SearchX will handle Subscriber Data in accordance with Section 3.10 (Post-Termination Data Handling).

5.4 Survival

The following terms shall survive any expiration or termination of the Agreement:

• Payment and fee obligations
• Confidentiality provisions
• Intellectual property and licensing terms
• Limitation of liability
• Indemnification obligations
• Post-Termination Data Handling (Section 3.10)
• Any other provisions that by their nature are intended to survive termination

6. Beta Services

From time to time, SearchX may offer services identified as beta, pilot, developer preview, non-production, evaluation or by a similar description ("Beta Services").

If Subscriber accepts Beta Services:

• They are provided only for evaluation purposes
• May not be relied on by Subscriber for production use
• May not be supported
• May be subject to additional terms
• May be discontinued at any time in SearchX's sole discretion
• May never be made generally available

All Beta Services are provided "as is" and "as available" without any warranty of any kind. SearchX disclaims all obligation and liability for any harm or damage arising out of or in connection with Beta Services, including any obligation or liability with respect to Subscriber Data.

7. Fees and Payment

7.1 Pricing and Payment Terms

Subscriber will pay all fees specified in Service Orders and provide accurate and updated billing contact information.

Pricing Structure for SearchX:

• Fees are as published on the SearchX Websites or as specified in the applicable Service Order. SearchX may update its published pricing from time to time; any such changes will apply to new Service Orders or renewals and will not affect fees during an active Service Order term unless otherwise agreed in writing.
• Minimum commitments in Service Orders are: (a) based on Services purchased and not actual usage; (b) non-cancelable; and (c) cannot be decreased during the specified term
• All fees payable under the Agreement shall be made in EUR unless otherwise agreed in writing
• Fees paid are not refundable except as explicitly provided in Section 7.5

Subscriber's payments of fees are neither:

• Contingent on the delivery of any future functionality or features, nor
• Dependent on statements not set forth in the Agreement or any Service Order

7.2 Invoicing and Payment Terms

SearchX will invoice Subscriber monthly or according to the billing frequency stated in the Service Order.

• For credit card payments: Invoices are due on the invoice date
• For bank transfer/other methods: Invoices are due net 30 days from the invoice date

If any invoiced amount is not received by SearchX by the due date:

• Charges may accrue late interest at the rate of 1.5% of the outstanding balance per month (or the maximum rate permitted by law)
• SearchX may condition future subscription renewals and Service Orders on shorter payment terms

For billing inquiries, contact [email protected].

7.3 Service Suspension and Payment Collection

If any amount owing by Subscriber is 30 or more days overdue (or 15 or more days overdue for credit card invoices), SearchX may, without limiting any rights and remedies:

• Accelerate Subscriber's unpaid fee obligations to become immediately due and payable
• Block the provision of Services to Subscriber until the overdue amounts are paid in full

SearchX will give Subscriber at least 10 days' prior written notice before blocking Services.

7.4 Payment Disputes

SearchX will not exercise any rights to block Services, accelerate payments, or impose late charges with respect to an overdue amount for so long as Subscriber is disputing the overdue amount in good faith. The parties shall cooperate diligently to resolve the dispute.

7.5 Refunds Upon Termination

• If Subscriber terminates for cause: SearchX will refund any prepaid fees covering the remainder of the term after the effective date of termination
• If SearchX terminates for cause: Subscriber will pay any unpaid fees covering the remainder of the term
• If Subscriber terminates without cause: Subscriber remains liable for the balance of fees for the remainder of the then-current term
• In no event will termination relieve Subscriber of its obligation to pay any fees payable for the period prior to the effective date of termination

7.6 Taxes

Fees for Services do not include any taxes, levies, duties, or similar governmental assessments of any nature, including value-added, sales, use, or withholding taxes ("Taxes").

Subscriber is responsible for paying all Taxes associated with its Service Orders. If SearchX is obligated by law to pay or collect Taxes for which Subscriber is responsible, SearchX will invoice Subscriber and Subscriber will pay that amount unless Subscriber can provide a valid tax exemption certificate. SearchX is solely responsible for taxes assessable against its income, property, and employees.

8. Confidentiality

8.1 Definition of Confidential Information

"Confidential Information" means all information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or, given the nature of the information and the circumstances of disclosure, should be understood to be confidential.

Includes:

• Subscriber's Confidential Information: Subscriber Data and merchant data
• SearchX's Confidential Information: Services, technology, and algorithms
• Confidential Information from each party: Terms and conditions, pricing, business plans, technology, product designs

Excludes:

• Information that is publicly available through no fault of Receiving Party
• Information known to Receiving Party prior to disclosure (proven by records)
• Information disclosed by third parties without confidentiality obligations
• Information independently developed by Receiving Party without use of Disclosing Party's Confidential Information

8.2 Protection of Confidential Information

Except as provided in Section 8.3, Receiving Party shall not disclose Confidential Information to anyone except those employees, directors, attorneys, agents and consultants who:

• Need to know the Confidential Information in connection with the purpose of the Agreement
• Have previously agreed to be bound by confidentiality obligations no less stringent than those in the Agreement

Each party shall:

• Safeguard all Confidential Information of the other party with at least the same degree of care (but no less than reasonable care) as it uses to safeguard its own confidential information
• Not use any Confidential Information of the other party for any purpose outside the scope of the Agreement

8.3 Compelled Disclosure

If Receiving Party is compelled by law to disclose Confidential Information, Receiving Party shall, to the extent legally permitted:

• Provide Disclosing Party with prior notice of the compelled disclosure
• Provide reasonable assistance at Disclosing Party's cost if they wish to contest the disclosure
• Limit disclosure to only what is required
• Apply confidentiality protections to the extent practicable

9. Licenses and Proprietary Rights

9.1 License Grant for Subscriber Data

Subscriber hereby grants SearchX a worldwide, nonexclusive, revocable, non-transferable (except to affiliates), royalty-free and limited license to:

• Use, store, copy, transmit, display, and reproduce Subscriber Data solely as necessary to provide, maintain, and support the Services
• Interoperate with any Non-SearchX Services as necessary to provide the Services

Additionally, except for any personal data, SearchX may use Subscriber Data in aggregated or anonymized form (such that it does not identify Subscriber, its end users, or their customers) to:

• Develop and improve SearchX's current and future Services
• Identify and publish industry trends and e-commerce insights

For the avoidance of doubt, SearchX shall not use identifiable Subscriber Data, including product catalog data, pricing data, or customer transaction data, to directly or indirectly benefit any competitor of Subscriber or to train models that would be made available to Subscriber's competitors in a manner that reveals Subscriber's proprietary information.

SearchX acquires no right, title, or interest from Subscriber in or to Subscriber Data except as expressly provided in this Agreement.

9.2 SearchX Software License

SearchX grants Subscriber a limited non-exclusive, non-transferable, non-sublicensable license to use SearchX Software solely in connection with the subscribed Services in accordance with the Agreement.

SearchX may make available open source software ("Open Source Software"), including API clients and SDKs. Subscriber's use of such Open Source Software is subject to and governed by the applicable open source license accompanying such software.

9.3 Feedback License

Subscriber grants to SearchX a worldwide, perpetual, irrevocable, royalty-free permission to use and incorporate into the Services any suggestion, enhancement request, recommendation, correction, or other feedback provided by Subscriber ("Feedback"). For the avoidance of doubt, Feedback does not include Subscriber's Confidential Information or proprietary data unless Subscriber explicitly designates such information as Feedback in writing.

9.4 Support Code License

SearchX hereby grants Subscriber a worldwide, perpetual, non-exclusive, non-transferable, royalty-free license to use for its internal business purposes any custom or sample code written or developed by SearchX and delivered to Subscriber in connection with support services.

SearchX shall retain all ownership rights to the Support Code. Subscriber shall retain all ownership rights to its Confidential Information disclosed to SearchX. All Support Code is provided "as is" and "as available" without any warranty of any kind.

9.5 Proprietary Rights

The Services, SearchX Software and the Documentation are the proprietary information of SearchX. Subject to the limited rights expressly granted in the Agreement, SearchX reserves all right, title, and interest in and to the Services, including all related intellectual property rights. No rights are granted to Subscriber except as expressly set forth in the Agreement.

10. Indemnification

10.1 SearchX Indemnification

SearchX will indemnify and defend Subscriber against any third party claims and resulting judgments, liabilities, awards, damages, and costs (including reasonable attorneys' fees) based on a claim that the Services infringe or misappropriate third-party intellectual property rights, provided Subscriber:

• Promptly gives SearchX written notice of the claim
• Gives SearchX sole control of the defense and settlement
• Gives SearchX all reasonable assistance at SearchX's expense

If SearchX receives notice of an infringement claim, SearchX may at no cost to Subscriber:

• Modify the Service so that it no longer infringes
• Obtain a license for Subscriber's continued use
• Terminate Subscriber's subscription and refund prepaid fees

Exceptions: This indemnity does not apply to claims arising from:

• Subscriber Data or end-user data
• Subscriber's breach of the Agreement
• Modifications to the Services not made by SearchX
• Use of the Services with non-approved products/services

10.2 Subscriber Indemnification

Subscriber will indemnify and defend SearchX against any third party claims and resulting judgments, liabilities, awards, damages, and costs (including reasonable attorneys' fees) based on claims arising out of or in connection with:

• Subscriber Data or end-user data
• Subscriber's use of the Services in breach of the Agreement

Conditions: Provided SearchX:

• Promptly gives Subscriber written notice of the claim
• Gives Subscriber sole control of the defense and settlement
• Gives Subscriber all reasonable assistance at Subscriber's expense

Subscriber will also reimburse SearchX for all costs and reasonable attorneys' fees for responding to third party or governmental requests for information arising out of Subscriber Data or Subscriber's use of the Services.

10.3 Exclusive Remedy

This Section 10 states the indemnifying party's sole liability to, and the indemnified party's exclusive remedy against, the other party for any indemnifiable claims.

11. Warranties

11.1 Services Warranty

SearchX warrants that during the term of each Service Order:

• The Services will perform materially in accordance with the applicable Documentation
• The Services will be provided in accordance with the service level commitments set forth in Section 3.9
• The overall effectiveness of Security Measures will not be decreased
• SearchX will not materially decrease the overall functionality of the Services

SLA Exclusions: Service level commitments do not apply to unavailability caused by:

• Factors outside of SearchX's reasonable control (including force majeure)
• Non-SearchX Services or third-party equipment
• Subscriber's abuse or misuse of the Services
• Use not conforming to the Documentation
• Subscriber modifications to SearchX Software
• Reaching maximum contracted capacity
• Subscriber's improper use of API Clients

Subscriber's exclusive remedies for a breach of this warranty are to:

• Exercise rights under Sections 5.2 (Termination for Cause) and 7.5 (Refunds)
• Claim service credits set forth in Section 3.9

11.2 Support and Professional Services Warranty

Support and professional services will be performed in a professional and workmanlike manner, in accordance with generally accepted industry standards.

Subscriber's exclusive remedies for breach are:

• Re-performance of the services by SearchX
• Credits set forth in Section 3.9
• Termination rights under Sections 5.2 and 7.5

11.3 Disclaimers

Except as expressly provided in this Section 11, neither party makes any warranty or guaranty of any kind, whether express, implied, statutory, or otherwise. Each party specifically disclaims all warranties, including any implied warranty of title, merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable laws.

SearchX disclaims any warranty that the operation of the software or the Services will be error-free or uninterrupted.

12. Limitation of Liability

In no event will a party's aggregate liability (together with all of its affiliates) arising out of or related to the Agreement (regardless of the number of individual incidents giving rise to liability) exceed the total amount actually paid by Subscriber for the Services giving rise to the liability in the twelve (12) months preceding the first incident out of which the liability arose, unless a higher liability cap is specified in the applicable Service Order.

The above limitations will apply whether an action is in contract or tort and regardless of the theory of liability. However, the above limitations will NOT limit:

• Subscriber's payment obligations under Section 7 (Fees and Payment)
• Either party's indemnification obligations under Section 10

13. Exclusion of Consequential Damages

In no event will a party have any liability to any other party, to the maximum extent permitted by applicable laws, for any: lost profits, lost opportunities, lost data, indirect, special, incidental, consequential, cover, or punitive damages.

This applies whether an action is in contract or tort and regardless of the theory of liability, even if a party has been advised of the possibility of these types of damages or a party's remedy otherwise fails of its essential purpose.

The foregoing disclaimer will not apply to the extent prohibited by law.

14. Assignment

14.1 Assignment Restrictions

Neither party may assign any of its rights or obligations under the Agreement, whether by operation of law or otherwise, without the other party's prior written consent (not to be unreasonably withheld).

Exceptions — No consent required for assignment to:

• Affiliate of the assigning party
• In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets

Competitor Clause: If a party is acquired by, sells all or substantially all of its assets to, or undergoes a change of control in favor of a direct competitor of the other party, then such other party may, but is not required to, terminate the Agreement upon written notice. In the event of such termination by SearchX, SearchX will refund to Subscriber any prepaid but unused fees.

14.2 Binding Effect

The Agreement will bind and inure to the benefit of the parties, their respective successors, and permitted assigns.

15. Governing Law and Jurisdiction

The Agreement shall be governed by and construed in accordance with the laws of the Hellenic Republic (Greece), excluding rules governing conflict of law.

Exclusive Jurisdiction: The courts of Athens, Greece shall have exclusive jurisdiction over any disputes arising out of or in connection with this Agreement.

Each party expressly consents to the personal jurisdiction and venue in such courts and service of process by registered mail.

Convention: The parties agree that the UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) shall not apply to the Agreement.

16. Notices

16.1 Updates to Terms

• All updates to the Documentation will be posted to https://admin.searchxengine.ai/support-center
• All updates to these Terms will be posted to https://searchxengine.ai/terms
• Updates to Documentation: Effective upon posting
• Updates to Terms: Effective thirty (30) days after posting

16.2 Manner of Giving Notice

All notices, permissions and approvals shall be in writing and shall be deemed to have been given upon:

• Personal delivery
• The second business day after mailing
• The day of sending by email

For Subscriber Notices:

• Billing-related: To the relevant administrator or billing contact designated by Subscriber
• Services-related: To the relevant administrator designated by Subscriber

For SearchX Legal Notices:

• Send to: [email protected] or Attn: Legal Department, CommerceX PC, Naxou 12, Chalandri, Attica, Greece

17. Privacy Policy

SearchX will process personal information in accordance with its privacy policy available at below on this page and in compliance with GDPR, CCPA, and other applicable data protection laws.

18. Acceptable Use Policy

Subscriber shall comply with SearchX's Acceptable Use Policy which sets forth prohibited activities including:

• Illegal use or violation of laws
• Harassment, abuse, or threats
• Spam or unsolicited communications
• Malware or harmful code
• Unauthorized access or interference
• Competitive product development using the Services

19. Force Majeure

Except for payment obligations under the Agreement, neither party will be liable for failure to perform or inadequate performance to the extent caused by a condition that was beyond the party's reasonable control, including:

• Acts of God or natural disaster
• Acts of war or terrorism
• Government action
• Disruption of telecommunications or internet services
• Disruption of power or essential services

20. Equitable Relief

The parties agree that a material breach of the Agreement adversely affecting SearchX's intellectual property rights may cause irreparable injury to SearchX for which monetary damages would not be an adequate remedy. SearchX shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies available under law.

21. Entire Agreement

The Agreement supersedes all prior and contemporaneous agreements, proposals, or representations concerning its subject matter.

Order of Precedence (in case of conflicts):

1. The applicable Service Order
2. The Data Processing Addendum (if applicable)
3. These Terms
4. Acceptable Use Policy
5. Documentation

Modifications: SearchX may modify these Terms from time to time. Material changes will become effective thirty (30) days after posting, and an adversely affected Subscriber may terminate the Agreement without penalty upon notice within ten (10) days of the effective date.

Subscriber is deemed to accept and agree to be bound by any changes to the Agreement when Subscriber uses the Service after the effective date of those changes.

Severability: If any provision of the Agreement is held by a court to be contrary to law, the provision will be deemed null and void, and the remaining provisions will remain in effect.

22. Miscellaneous

22.1 No Third-Party Beneficiaries

There are no third-party beneficiaries under the Agreement or Documentation.

22.2 Relationship of the Parties

The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

22.3 Publicity and References

SearchX may use Subscriber's name and logo and a general description of Subscriber's relationship with SearchX in press releases, marketing materials, and as a reference account only with Subscriber's prior written consent (which may be provided via email). Subscriber may withdraw such consent at any time by providing written notice to SearchX, and SearchX will remove Subscriber's name and logo from future materials within thirty (30) days of receiving such notice.

22.4 Waiver

No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right.

22.5 Customer Purchase Orders

Any term or condition stated in a Subscriber purchase order or other Subscriber order documents (excluding Service Orders) is void.

23. Contact Us

For questions about these Terms of Service or to provide notice to SearchX:

Mailing Address: CommerceX PC, Naxou 12, Chalandri, Attica, Greece

Support Center: https://admin.searchxengine.ai/support-center

Version 1.1 — March 8, 2026

Privacy Policy

Introduction

When you use SearchX Websites and Services (as defined below), we receive information that may directly or indirectly identify you ("personal information" or "personal data").

This privacy policy (this "Privacy Policy") governs and describes how CommerceX PC ("SearchX", "we," "us" or "our") may collect, use, share and disclose personal information that we obtain through or from:

What This Policy Covers

1. Websites: https://searchxengine.ai and all websites within that domain, including the admin platform at admin.searchxengine.ai, community forums and documentation sites
2. Marketing Activities: Individuals who register to attend our marketing or corporate events or provide contact information to receive communications from SearchX
3. Third-party sources: Data brokers, publicly available sources, and our partners
4. Subscribers: Individuals or entities that enter into a subscription agreement with SearchX and to whom we provide our AI-powered e-commerce search platform and related services (the "Services")

Processing on Behalf of Subscribers

When we provide the Services to our subscribers, we may collect and process personal data about our subscribers' customers, users, and end users. We may process this data as a controller (business) under our own instruction, or as a processor (service provider) in accordance with our subscriber's instructions.

Important: If we are processing your personal data as a processor on our subscriber's instructions, you should contact these organizations directly for information about how they process your personal data as a data controller and to exercise your rights.

Contact Information

If you would like to exercise your data subject rights under applicable laws, please contact us directly:

Data Controller: CommerceX PC, Naxou 12, Chalandri, Attica, Greece

1. What Types of Personal Information Does SearchX Collect?

Information You Provide Us

• Identifying Information: Name, email address, phone number, postal address, billing address
• Account Information: Information you submit when creating an account to use the Services
• Content and Communications: Information you provide in forms on our Websites, messages, community forums, discussion boards, or comments sections
• Correspondence: Records and copies of your correspondence with us (including email addresses and social media handles)
• Survey Responses: Responses to surveys we ask you to complete for research purposes
• Transaction Details: Details of transactions you carry out through our Websites or related to orders of our Services
• Payment Information: Billing and payment information (processed by third-party payment processors)

Information We Collect Automatically

• Log Data: IP address, ISP, browser type and settings, date and time, files viewed, interaction data, application and audit logs
• Usage Data: Features used, actions taken, browsing patterns, plugins and integrations, dates and times of access, search queries and analytics interactions
• Device Data: Browser type, operating system, IP address, URLs of referring and exit pages
• Cookie Data: Information collected through cookies and similar technologies (web beacons, pixels)

2. How Does SearchX Use Personal Information We Collect?

To Provide the Websites, Services and Manage Your Account

• Enable you to access and use our Websites and Services
• Present content to you and allow you to participate in interactive features
• Manage your access to the Services and support services
• Send technical notices, updates, security alerts, and administrative messages
• Process and complete transactions

For Sales, Marketing and Events

• Communicate with you about Marketing Activities and promotional information
• Create lists of actual and prospective users and subscribers
• Personalize our Websites and Services
• Organize and host marketing events, webinars, and conferences

For Service Statistics and Improvement

• Assemble statistics regarding the use of our Websites, products or Services
• Improve and develop our Services and features
• Test and analyze new Services or features before full rollout

For Legal and Security Purposes

• Maintain the integrity and security of our Websites, products and Services
• Analyze, mitigate, prevent and detect security threats, fraud, abuse, and criminal activities
• Comply with legal or regulatory obligations

Cookies

SearchX and our partners use cookies or similar technologies to gather information, analyze trends, administer our Websites and Services, and track users' movements.

• Strictly Necessary Cookies: Required for operation (security, authentication, session management). No consent required.
• Analytics/Performance Cookies: Help us understand visitor interactions. Placed only with your consent.
• Marketing/Advertising Cookies: Used to deliver relevant advertising and track campaign effectiveness. Placed only with your consent.

You can control non-essential cookies through our cookie consent mechanism presented upon your first visit. You may also control cookies at the individual browser level.

3. How Does SearchX Collect My Personal Information?

Information SearchX Collects Directly

• When you complete forms on our Websites
• When you create an account to use our Services
• When you contact us via email or social media
• When you request assistance from our Support team
• When you respond to surveys
• When you register for or attend our Marketing Activities
• Automatically as you use our Websites and Services
• Through our use of cookies

Information SearchX Collects Indirectly

• Subscribers: If you have interacted with services that use our Services
• Sign-in Services: If you login using GitHub, Google, or other authentication services
• Third-party sources: Data brokers, social networks, partners, and publicly available sources

Financial Information

We use third-party payment processors (currently Stripe) to process payments. We do not process credit card numbers directly. All such information is provided directly to our third-party processors.

4. How Long Does SearchX Keep My Personal Information?

SearchX may retain your personal information for a period of time consistent with the original purpose of collection.

• Account Data: Retained during active subscription plus 12 months
• Transaction Records / Billing: Retained for a minimum of 5 years after the end of the relevant fiscal period in compliance with Greek tax and accounting legislation
• Usage/Analytics Data: Retained for 24 months then aggregated/deidentified
• Support Records: Retained for 3 years for dispute resolution
• Marketing Data: Retained until you opt out, then 30 days additional
• DSAR/Privacy Request Records: Audit trail retained for compliance documentation purposes

When you request deletion, we will delete personal information within the timeframe specified under applicable law.

5. Does SearchX Share My Personal Information with Third Parties?

SearchX may share your personal information with certain third-parties based on our relationship with those third-parties, your consent, or legal or contractual obligations:

• With Our Affiliates and Subsidiaries
• With Third-Party Service Providers: Cloud tools, CRM, marketing, security, payment processing, and analytics providers — bound by contractual obligations to keep personal information confidential
• With Our Partners: For co-branded services, resale, distribution, and joint marketing activities
• In Public Community Forums
• With Social Networks: For advertising or personalization purposes
• With Advertising Networks
• With Analytics Providers
• With Event Sponsors
• In Business Transfers: Mergers, acquisitions, restructuring, or dissolution
• For Legal Compliance: Court orders, government requests, law enforcement
• For Safety and Security: Fraud protection and credit risk reduction
• With Professional Advisers: Lawyers, bankers, auditors, and insurers
• With Your Consent

6. How Does SearchX Keep My Information Secure?

SearchX will maintain appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized use, alteration, or disclosure.

We implement industry-standard practices including access controls, role-based permissions, encrypted data transmission, logging and monitoring, and incident management procedures. Please note that no security measures are perfect or impenetrable.

7. What Choices and Rights Are Available to Me Regarding My Personal Information?

• Right to Know: Confirm whether we process your personal information
• Right to Access or Correct: Access and correct inaccurate personal information
• Right to Delete ("Right to be Forgotten"): Request deletion of personal information
• Right to Data Portability: Receive a copy in a portable format
• Right to Restrict Processing
• Right to Control Sensitive Personal Information
• Right to Control Automated Decision-Making
• Right to Object to Processing
• Right to Be Informed of International Transfers: For transfers outside the EU and UK, SearchX puts appropriate safeguards through Standard Contractual Clauses (SCCs)
• Right to Withdraw Consent: At any time by contacting [email protected]
• Right to Submit Complaints: Lodge a complaint with a supervisory authority. For users in Greece: Hellenic Data Protection Authority (HDPA / ΑΠΔΠΧ), Kifissias 1-3, 115 23, Athens, Greece — https://www.dpa.gr
• Right to Not Receive Retaliatory Treatment

How to Exercise Your Privacy Rights

You can exercise your privacy rights by:

• Logging into your account and visiting your profile page
• Contacting us through our Support Center at https://admin.searchxengine.ai/support-center
• Sending us an email at [email protected]

We will respond to your request within one (1) month of receipt, with the possibility of an extension of up to two (2) additional months for complex requests, as permitted under GDPR Article 12.

8. Additional Disclosures for Residents of Certain Countries and U.S. States

Legal Basis for Processing

• Performance of a Contract: Provide and maintain the Services, manage accounts, process transactions
• Legitimate Interests: Ensure service functionality, enhance user experience, develop services, security monitoring
• Consent: Marketing communications, non-essential cookies, personalization
• Legal Obligation: Comply with applicable laws, process transactions and invoicing, security and fraud prevention

9. California-Specific Disclosures

SearchX does not sell personal information in the conventional sense. However, like many companies, we use services that help deliver interest-based ads and may share personal information with business partners. This may be considered a "sale" or "sharing" under CCPA. You may opt out of this sharing via the Cookies section above.

Sensitive Personal Information: We do not use or disclose sensitive personal information for any purpose other than performing Services you have requested, detecting security incidents and fraud, and complying with laws.

Children: We do not sell or share personal information of minors under 16 years of age.

10. Communication Preferences and Subscriptions

You may choose to stop receiving marketing communications by following unsubscribe instructions in emails, using our preference page, accessing email preferences in your account settings, or sending us an email at [email protected].

Note: System emails sent from [email protected] (such as password reset, security alerts, account and subscription notices) are not marketing communications and cannot be opted out of, as they are necessary for the operation of your account.

11. Children Under the Age of 13

Our Websites and Services are not intended for children (defined as anyone under 13 years old or the age in their country required to consent to data processing). We do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child, we will delete that information without undue delay.

12. Dispute Resolution

If you have an unresolved privacy or data use concern that SearchX has not addressed satisfactorily, please contact us at [email protected] or [email protected].

For residents of the EEA, you may also lodge a complaint with the Hellenic Data Protection Authority (ΑΠΔΠΧ) or the supervisory authority in your country of residence.

13. Data Processing Addendum

For EU residents and those subject to GDPR, a Data Processing Addendum (DPA) is available at /en/dpa. The DPA outlines the specific terms for data processing as a data processor and complies with GDPR requirements including Standard Contractual Clauses (SCCs) for international transfers.

For questions about the DPA, please contact [email protected].

14. Modifications

SearchX reserves the right to modify this Privacy Policy at any time. We will post any changes on this page, and the changes will be effective upon publication except as described below.

Material Changes: We will notify you by email or prominent notice on our Websites. Material changes become effective 30 days after posting. Exception: Changes made to comply with applicable laws are effective immediately.

Your continued use of the Websites and Services expressly indicates your acceptance of the then-current Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact SearchX:

Mailing Address: CommerceX PC, Naxou 12, Chalandri, Attica, Greece

Support Center: https://admin.searchxengine.ai/support-center

Version 1.1 — March 8, 2026